BUS 94F Customer Service Strategies

Units: 1
Hours: 18 hours LEC
Grade Options: Letter Grade
This course is designed to teach the business owners in any industry how to implement user-friendly and results-oriented customer service systems. Topics include how to satisfy the customer, the importance of customer service, how to measure customer satisfaction in the use of questionnaires and surveys, and how to set up customer service systems. The course also focuses on customer service as a marketing tool.