2018-2019 San Joaquin Delta College Catalog 
    
    Dec 04, 2020  
2018-2019 San Joaquin Delta College Catalog [ARCHIVED CATALOG]

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BUS 094F Customer Service Strategies


Units: 1
This course is designed to teach the business owners in any industry how to implement user-friendly and results-oriented customer service systems. Topics include how to satisfy the customer, the importance of customer service, how to measure customer satisfaction in the use of questionnaires and surveys, and how to set up customer service systems. The course also focuses on customer service as a marketing tool.



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