Supervision and Management Certificate of Achievement

Upon successful completion of the Supervision and Management certificate, the student demonstrates skills, knowledge, and training for positions such as first-line supervisors and managers. The student demonstrates their ability to: plan and direct the work of the organization; set policy; establish channels of communication; and evaluate the work that is done. The student demonstrates their ability to foster positive relationships; increase job satisfaction; and ensure that customer or client needs are met; define company goals; apply relevant federal and state laws and union contracts; recognize and evaluate industry trends.

Program Learning Outcomes

Upon successful completion of this program, students will be able to:

1. Describe management as a process and illustrate what managers do, how they do it, and the tools and techniques utilized.
2. Distinguish “management”, “supervision,” and “leadership,” and describe the emphasis of each in transactional or transformational activities.
3. Explain the role of mission statements, policies, procedures, rules, and job descriptions within an organization and how they influence the responsibilities of supervisors/managers.
4. Distinguish between “good” and “poor” work ethics when given a variety of workplace situations.
5. Analyze economic data, financial, legal and ethical issues and problems faced by management to resolve the issues in their own business or work environment.
6. Able to write a business memorandum and communicate effectively with employees and other supervisors.
7. Demonstrate knowledge of ethical and legal issues in management as well as federal and state laws, business structures, and employee contracts.
8. Demonstrate and apply marketing skills for the recruitment of employees.