Supervision and Management Certificate of Achievement

Upon successful completion of the Supervision and Management Certificate, the student demonstrates skills, knowledge, and training for positions such as, first-line supervisors and managers. The student demonstrates his or her ability to: plan and direct the work of the organization; set policy; establish channels of communication; and evaluate the work that is done. The student demonstrates his or her ability to foster positive relationships; increase job satisfaction; and ensure that customer or client needs are met; define company goals; apply relevant federal and state laws and union contracts; recognize and evaluate industry trends.

Program Learning Outcomes

1. Program completers will analyze problems faced by management and apply appropriate theories to personal and/or work situations.
2. Program completers will distinguish between “good” and “poor” work ethics when given a variety of workplace situations.
3. Program completers will explain the role of mission statements, policies, procedures, rules, and job descriptions within an organization and how they influence the responsibilities of supervisors/managers.
4. Program completers will distinguish between “management”, “supervision,” and “leadership” and describe the emphasis of each in transactional or transformational activities.
5. Program completers will describe management as a process and illustrate what managers do, how they do it, and the tools and techniques utilized.