Upon successful completion of the Office Assistant Certificate, the student demonstrates skills, knowledge, and training for employment in office related positions similar to Office Assistant, Clerk, or Receptionist. The student demonstrates his or her ability to perform a broad range of administrative office responsibilities, such as answer telephones effectively, open, sort, and distribute incoming mail and prepare outgoing mail, keyboard and produce mailable documents, prepare basic spreadsheets, perform basic filing tasks, send e-mail messages and faxes, and operate a copier.
Program Learning Outcomes
- Program completers will demonstrate the ability to use keyboarding and computer software applications in a business environment.
- Program completers will demonstrate the ability to analyze customer service issues in an office environment, and identify appropriate problem solving techniques.