Upon successful completion of the General Office certificate, the student demonstrates skills, knowledge, and training for employment in private industry, non-profit organizations, and government offices for the following positions: General Office Clerk, Office Assistant, Office Clerk, Receptionist, or Information Clerk. The student demonstrates his or her ability to: answer the telephone effectively; utilize customer service skill; open, sort and distribute incoming mail and prepare outgoing mail; keyboard documents; address envelopes and labels; file correspondence and documents; use a fax and copy machine.
Program Learning Outcomes
Upon successful completion of this program, students will be able to:
- Demonstrate the ability to produce and format business documents using Microsoft Word or industry accepted word processing software.
- Demonstrate the ability to use an electronic calculator to solve basic mathematical concepts common in business.