General Office Certificate of Achievement

Upon successful completion of the General Office certificate, the student demonstrates skills, knowledge, and training for employment in private industry, non-profit organizations, and government offices for the following positions: General Office Clerk, Office Assistant, Office Clerk, Receptionist, or Information Clerk. The student demonstrates his or her ability to: answer the telephone effectively; utilize customer service skill; open, sort and distribute incoming mail and prepare outgoing mail; keyboard documents; address envelopes and labels; file correspondence and documents; use a fax and copy machine.

Program Learning Outcomes

Upon successful completion of this program, students will be able to:

1. Demonstrate the ability to produce and format business documents using Microsoft Word or industry accepted word processing software.
2. Demonstrate the ability to use an electronic calculator to solve basic mathematical concepts common in business.