Supervision and Management Certificate of Achievement

Upon successful completion of the Supervision and Management certificate, the student demonstrates skills, knowledge, and training for positions such as, first-line supervisors and managers. The student demonstrates his or her ability to: plan and direct the work of the organization; set policy; establish channels of communication; and evaluate the work that is done. The student demonstrates his or her ability to foster positive relationships; increase job satisfaction; and ensure that customer or client needs are met; define company goals; apply relevant federal and state laws and union contracts; recognize and evaluate industry trends.

Program Learning Outcomes

Upon successful completion of this program, students will be able to:

1. Analyze problems faced by management and apply appropriate theories to personal and/or work situations.
2. Distinguish between “good” and “poor” work ethics when given a variety of workplace situations.
3. Explain the role of mission statements, policies, procedures, rules, and job descriptions within an organization and how they influence the responsibilities of supervisors/managers.
4. Distinguish “management”, “supervision,” and “leadership,” and describe the emphasis of each in transactional or transformational activities.
5. Describe management as a process and illustrate what managers do, how they do it, and the tools and techniques utilized.