|
|
Dec 05, 2024
|
|
2022-2023 San Joaquin Delta College Catalog [ARCHIVED CATALOG]
Supervision and Management Certificate of Achievement
|
|
Upon successful completion of the Supervision and Management certificate, the student demonstrates skills, knowledge, and training for positions such as first-line supervisors and managers. The student demonstrates their ability to: plan and direct the work of the organization; set policy; establish channels of communication; and evaluate the work that is done. The student demonstrates their ability to foster positive relationships; increase job satisfaction; and ensure that customer or client needs are met; define company goals; apply relevant federal and state laws and union contracts; recognize and evaluate industry trends.
Program Learning Outcomes
Upon successful completion of this program, students will be able to:
- Describe management as a process and illustrate what managers do, how they do it, and the tools and techniques utilized.
- Distinguish “management”, “supervision,” and “leadership,” and describe the emphasis of each in transactional or transformational activities.
- Explain the role of mission statements, policies, procedures, rules, and job descriptions within an organization and how they influence the responsibilities of supervisors/managers.
- Distinguish between “good” and “poor” work ethics when given a variety of workplace situations.
- Analyze economic data, financial, legal and ethical issues and problems faced by management to resolve the issues in their own business or work environment.
- Able to write a business memorandum and communicate effectively with employees and other supervisors.
- Demonstrate knowledge of ethical and legal issues in management as well as federal and state laws, business structures, and employee contracts.
- Demonstrate and apply marketing skills for the recruitment of employees.
|
Core Requirements
Complete 9 units
Area A
Complete 3 units selected from:
Area B
Complete 9 units selected from:
Minimum Units Required: 21
Complete all courses with a grade of “C” or better.
|
|
|
|